MyStake Payments

Payments & Withdrawals at MyStake Australia

At MyStake Australia, ensuring a seamless and secure payment process is a fundamental part of enhancing your online gaming experience. Whether you're topping up your account to enjoy the latest pokies or withdrawing your winnings after a successful session with our live dealer games, we've tailored our payment options to meet the specific needs of our Australian players. Our variety of payment methods means you can choose how you fund your account, whether through a traditional bank transaction or a digital solution like cryptocurrency.

Deposit Methods and How They Work

Depositing funds into your MyStake account is straightforward, with several options available to suit different preferences:

• PayID: This method allows instantaneous funds transfer directly from your bank account to your MyStake account. By using your bank's mobile app or online portal, PayID simplifies the process of depositing funds, eliminating the need for lengthy bank details while maintaining security.
• POLi: As a service that directly connects you to your bank’s online platform, POLi grants you the ability to finalise transactions with complete security. When selecting POLi at checkout, you'll simply log in with your bank credentials and confirm the payment amount, ensuring the funds reach your account without delay.
• Neosurf: Ideal for those who prefer not to use bank accounts, Neosurf is a prepaid voucher system. You can purchase Neosurf vouchers at participating retail locations, and then deposit the funds by entering the voucher code in our cashier section.
• Visa/Mastercard: Although directly using credit cards can sometimes be restricted due to regulations, certain prepaid and authorised Visa and Mastercard options can be utilised for uninterrupted processing of deposits.
• Bitcoin: Embracing the digital age, Bitcoin offers a secure and often quicker method to fund your account. Ensure your cryptocurrency wallet is prepared for transactions if opting for this method.

All our deposit methods are selected for their speed and security to ensure you spend less time waiting and more time enjoying your gaming experience.

How to Make a Deposit

Making a deposit with MyStake is designed to be as user-friendly as possible. To fund your account, follow these steps:

1. Begin by logging into your MyStake account.
2. Navigate to either the 'Cashier' or 'Deposit' section on our website.
3. Select your preferred deposit method from the options listed.
4. Choose the amount you wish to deposit. Note any minimum deposit requirements specific to each payment method (detailed below).
5. Please take care to correctly enter all required information to avoid any delays.
6. Upon successful completion of the transaction, the funds should appear almost immediately in your account balance. If there is any delay, please feel free to reach out to our support team.

Minimum Deposit Amounts

Our deposit methods come with varying minimum deposits to accommodate different player preferences:

• PayID: AU$20
• POLi: AU$20
• Neosurf: AU$10
• Bitcoin: The equivalent value of approximately AU$20, depending on the current exchange rate

How to Withdraw Your Winnings

We believe that withdrawing winnings should be as stress-free and straightforward as possible. Before your initial withdrawal, you’ll need to complete our KYC process to ensure compliance with international regulations, enhancing both trust and security:

1. Sign into your MyStake account.
2. Access the 'Cashier' or 'Withdraw' section.
3. Select your desired method for withdrawal from the available options.
4. Input the amount you wish to withdraw, ensuring it surpasses any minimum withdrawal limits in place.
5. If this is your first withdrawal, ensure all your KYC verification documents are submitted and processed (detailed below).
6. Submit your request and await the confirmation of processing.

KYC (Know Your Customer) Verification

The KYC process is crucial in safeguarding both you and our gaming environment against fraud and to confirm your identity. To verify your identity, you will need to provide:

• A government-issued ID, like a passport, driver's licence, or national ID.
• Proof of address; recent utility bills, bank statements, or council tax bills fit this requirement.
• Proof that the payment method you use belongs to you, such as displaying a portion of your bank statement.

Typically, documents are reviewed within a few business days, ensuring your first withdrawal processes swiftly once verification is complete.

Withdrawal Methods and Processing Times

We offer a range of withdrawal methods to ensure that your access to funds is swift:

Withdrawal times can vary relative to our current queue and verification measures. Should you seek a swift payout, Bitcoin tends to be the fastest choice.

Fees and Limits

Financial transparency is vital to us at MyStake, and we aim to communicate clearly any fees and limits associated with our payment methods:

• Withdrawals from MyStake are typically free of charge, though your chosen payment provider might charge a fee.
• Minimum withdrawal limits often start at AU$50, which can alter depending on your payment method.
• We recommend contacting our support team to verify maximum withdrawal limits suited to your particular method.

We encourage you to familiarise yourself with terms from your financial institution to be fully aware of any associated costs.

Using Cryptocurrency at MyStake

Cryptocurrency at MyStake provides a fast, secure, and innovative way to conduct transactions. Here's the value that Bitcoin and similar currencies bring:

• Speed: Digital currencies like Bitcoin can process withdrawals within minutes, significantly outpacing traditional methods.
• Security: Built on blockchain technology, cryptocurrencies offer enhanced security measures against fraud.
• Cost Efficiency: With considerably lower transaction fees, moving your funds using cryptocurrency can be more economical.
• Privacy: The decentralised nature guarantees an anonymity level, assuring that your information remains private.

If you're new to Bitcoin or cryptocurrencies, many guides are available online to walk you through setting up your wallet and purchasing Bitcoin so you can start transacting swiftly and with confidence.

Responsible Gaming and Support

Your well-being is paramount during your time with MyStake. We promote responsible gambling and offer various resources to support you in maintaining a positive and healthy gaming experience. Should you require assistance, contact Gambling Help Online at 1800 858 858 or visit gamblinghelponline.org.au for 24/7 support.

It is important to remember that all financial transactions and gaming activities are restricted to players aged 18 and above. Additionally, our dedicated customer support team is always ready to help you with queries related to your account, payments, or gaming experience. Feel free to connect with us through our website's contact page.